Description

Plateau GRP is seeking a visionary and execution-focused Strategic Design and Experience Lead (SDEL) to serve as the project's primary design thought partner and customer experience strategist. This role bridges Outreach and Engagement initiatives and IT, Cybersecurity, and Data efforts, driving innovation in how information, services, and experiences are delivered to the military community.

The SDEL will lead human-centered design efforts, guide creative and brand strategy, interpret customer feedback and user insights, and enable modern, accessible, and data-informed customer experiences across digital platforms.

Key Responsibilities

• Serve as the primary design and experience strategist
• Drive innovation across O&E and IT/Cyber/Data domains to enhance service delivery.
• Lead human-centered design initiatives and ensure alignment with organizational goals.
• Interpret and apply customer feedback, behavioral data, and user insights to inform design strategy.
• Develop and implement creative and brand strategies that resonate with military community users.
• Ensure compliance with accessibility standards (e.g., Section 508, WCAG).
• Oversee UI/UX testing, evaluation, and optimization across web and mobile platforms.
• Collaborate with senior leadership, PMs, and product owners to align design vision with strategic objectives.

Required Qualifications

• Minimum 5 years of experience in strategic design, customer experience, or brand innovation for Government or large-scale enterprise systems.
• Minimum 5 years of experience in human-centered design, user feedback analysis, and/or creative/brand strategy.
• Minimum 3 years of experience advising senior leadership on design vision and innovation strategies.
• Minimum 3 years applying modern design practices, accessibility standards, and digital UX principles in agile environments.
• Experience managing UI/UX testing and developing UX strategies including journey mapping and usability testing.
• This position requires the minimum of an active Secret clearance

Desired Qualifications

• Bachelor's degree in Communications, Marketing, Human-Centered Design, Business, or related field.
• Experience interpreting user-centered data and digital performance metrics to inform strategic goals.
• Certifications in usability or UX design, project/program leadership (e.g., PMP, PgMP), human-centered design, or analytics/marketing.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

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